Network Rail – Anglia Route

Benchmark has successfully created and facilitated a three-day collective learning event for a Network Rail front-line team in Anglia Route. The event focused upon developing the collective understanding, knowledge, skills and performance of key Infrastructure Maintenance staff working within a specific Engineer’s area of responsibility. Staff attending the event included the Engineer, Section Managers, Supervisors, Planners and Administrators.
Working in partnership with Anglia Route operational management and L&D staff, we created a highly experiential, fully contextualised learning event that enabled each of the participants to understand fully the tasks, challenges, interfaces and opportunities that characterised each of their roles and how the work of others impacted either directly or indirectly upon them. Through considered facilitation, the team were able to identify a wide range of practices and procedures that they can introduce in a measured way that will further improve integrated working and both individual and collective performance. The event also enabled the participants to plan, record and measure collective improvement as an integral part of the team’s continuous improvement programme.
The framework for this type of event is entirely scaleable to every business unit within Network Rail.