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Safety Critical Communications (SCC) Training

Monday, March 6th, 2017

6 March 2017
The demand for high quality, practical and contextualised Safety Critical Communications (SCC) training across the rail industry has rarely been higher. Benchmark is being asked to provide SCC training on a continual basis and has recently delivered programmes for staff in Carillion Rail, Siemens Rail, Network Rail and South West Trains.
The one-day training course is conducted at the point of need at client worksites and in operational environments and focuses upon both the generic requirement to communicate effectively and the specific circumstances relating to the client’s operational procedures. Each training course is highly interactive with delegates continually practising and demonstrating their skills and assessing their performance against the competency standard adopted across the Rail Industry. Delegate feedback is exceptional with many reporting a significant sense of achievement when their communications are judged to sit at the very highest end of the SCC grading spectrum. As ever, our Trainers use a coach approach which is, we believe, a major factor underpinning the success of the training.

Babcock Skills and Learning – Delivery of the ILM Level 2 Programme to Network Rail Apprentices

Tuesday, December 6th, 2016

Benchmark has been awarded a contract by Babcock Skills and Learning to deliver the Institute of Leadership and Management (ILM) Level 2 Certificate in Team Leading to up to 300 Network Rail apprentices annually. Benchmark commenced delivery of the programme in October at Network Rail’s training centre at Westwood near Warwick where the apprentices now spend the first year of their three-year programme.
The Network Rail Advanced Apprenticeship Scheme is a key cornerstone of the future development of Network Rail. The Apprentices who join the business benefit from a development programme which will equip them to become the technicians, team leaders, supervisors, managers and engineers of the future.

Babcock Skills and Learning run Network Rail’s Advanced Apprenticeship Scheme (AAS) for all Network Rail apprentices specialising in areas including track, signalling and telecommunications, overhead line, and electrification and plant.
As well as technical training, the NR AAS programme instils Network Rail’s Lifesaving Rules and behaviours and also enables the apprentices to qualify for:
• BTEC National Award in Engineering
• NVQ3 in Railway Engineering
• ILM L3 Award

Network Rail – High Output: Safety Critical Communications Training & Coaching Programme

Monday, October 10th, 2016

Benchmark Training Ltd has been selected by Network Rail, through a competitive tender process, to deliver a national programme of SCC training and coaching to front-line supervisors employed across all operational roles within Network Rail’s High Output capability. The programme commences on 10 October 2016 and will take several months to complete. It will result in 270 x supervisors attending a comprehensive programme of skills training and on-site 1:1 coaching to further develop their on-track safety critical communications skills. The programme includes modules that will enable High Output to self-sustain and continually improve its SCC capability once the initial programme has been completed and the programme also includes the provision of comprehensive SCC briefings to all railway group staff who support High Output operations.

The High Output capability includes two track re-laying machines, TRS2 and TRS4 plus three sophisticated ballast cleaning systems (BCS) which get an amazing amount of work done in relatively little time. With a midweek delivery record of 864 metres (four rail lengths) in seven hours, it is not just high output but its fast output, automating and mechanising processes that would take teams of men far longer.

Benchmark has an excellent track record in the provision of high impact, practically-focused SCC programmes across the rail industry and is delighted to have been selected for this prestigious programme of work for Network Rail.

Heathrow Airport – Safety Critical Communications Training

Friday, July 22nd, 2016

Benchmark Training Ltd has been contracted to design and deliver a bespoke Safety Critical Communications (SCC) programme for Heathrow Rail’s technicians, controllers, shift managers and operators. The 1st tranche of the highly practical and contextualised on-site training is currently being delivered at Heathrow Airport to 45 of its selected personnel.
Heathrow Airport, like other international transit hubs, relies heavily on strict communication procedures for air traffic control to ensure safety and efficiency of the service. A key capability of Heathrow’s business that improves the customer experience and reduces the carbon footprint is Heathrow Rail. It comprises the Heathrow POD and the Track Transit System. As with the air traffic control systems, Heathrow Rail has identified a requirement to upskill key communicators and standardise communication procedures across its rail systems and we are delighted to have been selected to assist them deliver this important safety critical piece of work.

Crossrail Project, ATC Alliance – Front-Line Leader Development Programme

Wednesday, June 1st, 2016

The ATC Alliance is a joint venture between Alstom, TSO and Costain, specifically designed to fit out 44km of twin tunnels that stretch under London with the track and power equipment necessary for Crossrail trains to operate from 2018. The project includes laying 1 million miles of cable and drilling ¼ million holes within a 12-month period. At its peak, the project will deliver 4 million man hours pa.

As part of ATC’s HR plan to ensure that it’s 2000 staff are qualified, competent and confident to carry out their roles, Benchmark has begun delivering Safety Leadership training to an initial cohort of 100 x supervisors and equivalent levels. This is viewed as ATC’s “single most important training programme” by its Head of HSE.

Selected front line supervisors and managers attend a 5-day residential ‘Front-Line Leader Programme’ at Benchmark’s Training Venue at the Fire Service College, Moreton-in-Marsh. This is a highly interactive and practical behaviour development programme that provides ATC’s Front-Line Leaders with the skills, knowledge and confidence to better deliver Safety Leadership in the workplace. The 5-Day course is followed by 1:1 coaching in the workplace for each delegate.

“A fantastic, knowledgeable experience. Learnt many useful techniques & methods, which I can apply with confidence at work and improve my leadership skills.”    ATC Foreman

Babcock Skills & Learning – Providing Practical L&M Training in Support of Babcock’s ILM Level 5 Programme

Friday, April 29th, 2016

Designed to support Babcock’s ILM Level 5 in Leadership & Management, Benchmark’s recently delivered Practical Leadership Training ensured that the theoretical learning of the ILM was supported and enhanced through the practical application of the relevant leadership models. The course enhanced the Babcock delegate’s ability to use and evaluate different leadership styles in a safe but challenging environment.

Delegates were able to apply theories of emotional intelligence and the impact of this upon their and others performance. Ultimately helping them critically review their own ability to lead and achieve organisational goals whilst updating their own personal development plans to ensure continual improvement and  progression.

The training took place at Benchmark’s training centre in the Cotswolds which helped ensure that it was a truly memorable experience and a powerful and impactful three days of learning development.

Network Rail – Management Skills Development Programme

Thursday, March 31st, 2016

Benchmark has been selected to deliver a Management Skills Development programme to selected supervisors and first line managers operating in Network Rail’s Reading Delivery Unit. We will be using a coach approach throughout the training which is being carried out in the workplace to minimise disruption, maximise continuity and exploit fully the opportunity for contextualised learning.

URENCO Nuclear Power – Benchmark Delivers Human Performance Training

Friday, February 5th, 2016

Urenco operates in a highly regulated and safety critical environment, where individual behaviours and attitudes towards safety are paramount to the business. As experts in safe behaviour learning and as part of our Assured Supplier Contact with Babcock International, we were selected, and are now delivering, on the Urenco site in Capenhurst, Cheshire this essential training to Urenco staff on Babcock’s behalf.
Approximately 300 Urenco staff from across all areas of the business are currently attending the Human Performance training courses. The training covers the effective adoption of industry specific safety behaviours to continually build individual competence and confidence and further underscore the site’s safety critical culture. Initial feedback has been excellent:
“Good pace. Good team work. Good amount of team breakouts and discussions. Relevant and easy to follow. Good communication, very clear.”

Gravity Force Ltd – Leisure Industry – Dealing with Major Incidents

Wednesday, December 30th, 2015

Ensuring staff react effectively in emergency situations; maintaining customer safety and brand reputation. We designed and currently deliver Incident Management Training for Duty Managers and Supervisors in all Gravity Force venues.

The training is based upon a well thought out Major Incident Action Plan that is underpinned by effective communication skills (within teams – with Emergency Services – with Directors – with customers) to ensure that immediate action and passage of information is controlled in a deliberate and thorough way to deliver customer safety and business continuity.

‘I now feel confident in my ability and the teams ability to deal with incidents.’ – Duty Manager

Babcock International Group – Assured Supplier Contract

Monday, November 30th, 2015

As one of four assured training providers for Babcock International we have begun delivering a suite of over 30 different behavioural skills courses to their main clients, such as the London Fire Brigade and Urenco Nuclear Power.

The bespoke development of courses and successful delivery into these highly regulated organisations has set an excellent benchmark for our new partnership. We are eagerly building our track record to further extend our capabilities into other Babcock contracts.